Complete Guide to PSA Online Services in the Philippines

by Venus Zoleta, on category "Government Services"

September 6, 2019


PSA Online Services Philippines | Moneymax

Too busy to apply for a birth, marriage, or death certificate at a PSA Serbilis Center? A convenient alternative to a walk-in application is using a PSA online service.

Through a PSA online application, you can skip the long lines and stressful commutes. Applying and paying for civil registry documents from the Philippine Statistics Authority or PSA (formerly National Statistics Office or NSO) can be done over the internet. Your requested certificates will be delivered to your home or office after several days.

Even if you’re based abroad, you can still request documents via PSA or NSO online and have them delivered to your preferred address.

You can get a PSA certificate online either through PSA Serbilis and PSAHelpline.ph. Here’s a quick walk-through of each NSO online service.

PSA Serbilis Online Application

PSA Online Services Philippines - PSA Serbilis Online Application

What is PSA Serbilis?

The PSA Serbilis website (formerly e-Census) is an online facility that enables Filipinos to order a birth/marriage/death certificate or Certificate of No Marriage Record (CENOMAR) and have it delivered anywhere in the Philippines or abroad. The PSA handles the site directly.

How Much Does PSA Serbilis Online Service Cost?

Here are the services fees for every request made through PSA Serbilis:

 
Delivery Location Birth/Marriage/Death Certificate Fee CENOMAR Fee
Within the Philippines PHP 330 PHP 430
Other Countries USD 20.30 USD 25.30

 

PSA online fees include processing and delivery services plus government taxes.

How to Get a Birth/Marriage/Death Certificate Online via PSA Serbilis

PSA Online Services Philippines - How to a Get Birth, Marriage, or Death Certificate

Here are the detailed steps to get your needed document from the PSA online:

  1. Click the “Click here to request now” button on the PSA Serbilis homepage.
  2. Read the Terms and Conditions. Click the “I Accept” button.
  3. Enter the required contact and delivery information. Click the Next button.
  4. Confirm the accuracy of your details.
  5. Choose the type of PSA certificate you need by clicking the applicable button. Answer the questions that follow. Click the Next button.
  6. Enter the required personal information. Once you’re done filling out the form, click the Save button.
  7. Confirm the accuracy of your details.
  8. A Requests Summary page will appear. You can add another document request (by clicking the applicable button) and/or edit the details you provided. When you’re done, click the Submit button.
  9. An acknowledgment page will be displayed with a confirmation of your successful PSA online application. You’ll also see your batch request number and request reference number, which you’ll use for payment.
    a. If paying over the counter, print two copies of the Acknowledgment page.
    b. If paying with a credit card, click “Pay online via credit card now” to proceed with the payment.

Where to Pay For Your PSA Certificate

PSA Online Services Philippines - Where to Pay PSA Certificate

PSA Serbilis accepts payments for PSA certificate fees through the following channels:

Over-the-Counter Payment Channels

  • Bayad Center outlets
  • Any BDO branch in the Philippines
  • BDO ATM (for BDO accountholders only)
  • Any UnionBank branch in the Philippines
  • UnionBank ATM (for UnionBank accountholders only)
  • BDO Remit subsidiary offices and remittance partners abroad
  • Foreign correspondent banks

Online Payment Channels

  • Credit card (Visa, Mastercard, American Express, or JCB)
  • BDO Online Banking
  • UnionBank Online Banking

How to Pay PSA Serbilis For Your PSA Certificate

Over-the-Counter Payment Instructions

  1. Visit the nearest Bayad Center, BDO, or UnionBank branch.
  2. Fill out the deposit/payment slip with the following details:
    – Company Name: PSA SERBILIS (UNISYS)
    – Client Name: Name of the requesting party
    – Subscriber/Reference/Policy/Plan No.: Indicate your batch request number (if paying for all requests in a batch) or request reference number (if paying for a specific request only).
    – Amount: Indicate the total amount due (if paying for all requests in a batch) or amount due (if paying for a specific request only).
  3. Pay the PSA online service fee to the teller or cashier.
  4. Wait for your validated deposit/payment slip and change, if any.

BDO ATM Payment Instructions

  1. Using any BDO ATM, select “Bills Payment.”
  2. Choose the type of BDO account where the fee will be debited (Savings/Checking/CashCard/Credit Card).
  3. Select “Others” as the type of merchant.
  4. Select “PSA Serbilis (Unisys)”.
  5. Enter the amount to pay.
  6. Enter your batch request number or request reference number.
  7. Confirm your payment.
  8. Get the transaction receipt. This will be your proof of payment.

Credit Card Payment Instructions

  1. On the top portion of the PSA Serbilis homepage, click Request > Payment.
  2. Click the Pay Online via Credit Card Now button.
  3. Read the Terms and Conditions. Click the I Accept button.
  4. Enter your batch request number or request reference number. Click the Go button.
  5. Click “Proceed to Payment.” The PesoPay secure online payment site will be displayed.
  6. Provide your credit card details.
  7. Wait for a payment acknowledgment page to appear, confirming that the transaction is complete.

Online Banking Payment Instructions

  1. Visit the BDO or UnionBank website and log in to your online baking account.
  2. Go to the bills payment page.
  3. Choose “PSA SERBILIS (UNISYS)” as the biller or merchant.
  4. Enter the amount to pay.
  5. Type your batch request number or request reference number as the Subscriber Number.
  6. Confirm your payment.

How Many Days Does PSA Serbilis Take to Deliver Documents?

It takes three to 13 working days after payment for PSA Serbilis to deliver your requested document in the Philippines. If you’re based abroad, you’ll receive it within six to eight weeks after payment.

The actual delivery time depends on the type of NSO certificate and your delivery location. Check the table below for the specific delivery timeframe.

 
Delivery Location Birth/Marriage/Death Certificate Delivery Time CENOMAR Delivery Time
Metro Manila 3 to 5 working days 7 to 9 working days
Other Cities and Provinces in the Philippines 4 to 9 working days 8 to 13 working days
Other Countries 6 to 8 weeks 6 to 8 weeks

 

If your PSA certificate needs to be searched and retrieved manually, expect to wait for 10 to 15 more days until your document arrives.

The delivery schedule for Philippine addresses is Monday to Friday, from 8 a.m. and 5 p.m. (except during holidays).

PSA Serbilis sends documents requested online through third-party couriers:

  • Deliveries within the Philippines – 2GO Express and LBC Express
  • Overseas deliveries – PHLPost
  • Express delivery abroad – FedEx

How to Check the Status of Your PSA Online Request

Under “Check the Status of Your Request” (at the lower right corner of the PSA Serbilis homepage), enter your Batch Request Number or Request Reference Number. Then click the Go button.

If you need more information on your request status, you may send an email to info@psaserbilis.com.ph.

PSA Online Application via PSAHelpline.ph

PSA Online Services Philippines - PSO Online Application via PSA Helpline

What is PSAHelpline.ph?

PSAHelpline.ph (formerly NSOHelpline.com or NSOHelpline) is a PSA online service portal run by Pilipinas Teleserv, an accredited partner of the PSA.

Like PSA Serbilis, PSAHelpline accepts online requests for PSA-authenticated birth certificate, marriage certificate, death certificate, and CENOMAR. However, it delivers documents within the Philippines only. The PSA online service fees are also a bit higher with PSAHelpline than PSA Serbilis.

Still, PSAHelpline is a great option for hassle-free processing of your civil registry documents.

How Much Does PSAHelpline Service Cost?

PSAHelpline.ph charges PHP 365 per copy of birth, marriage, or death certificate. A copy of CENOMAR costs PHP 465.

How to Get a PSA Certificate Online via PSAHelpline.ph

PSA Online Services Philippines - How to Get PSA Certificate

Applying for a civil registry document online through PSAHelpline.ph involves the following steps:

  1. Click the Order Now button at the top menu bar or bottom-left portion of the PSAHelpline.ph homepage.
  2. Choose the type of PSA certificate you need.
  3. Choose the purpose of your request.
  4. Fill out the online application form.
  5. On the Checkout page, provide your contact details and delivery address. Check the small box to confirm the truth and accuracy of your information. Click the Continue button.
  6. Click your preferred payment channel. You’ll see the instructions on how to proceed with the payment. Also, you’ll receive a text message and an email message from PSAHelpline with your reference number.

Where to Pay For Your PSA Certificate

PSA Online Services Philippines - Where to Pay NSO Certificates

PSAHelpline has various over-the-counter and online payment channels nationwide to choose from.

Over-the-Counter Payment Channels

  • BancNet ATM
  • Bayad Center
  • BDO
  • ECPay at any 7-Eleven outlet
  • Metrobank
  • PNB

Online Payment Channels

  • Credit card (Visa or Mastercard)
  • GCash

Payments made via over-the-counter payment channels (except for BancNet ATMs) are posted at 4 a.m. the next day. Those deposited at BDO from Friday to Sunday are posted on the next banking day. BancNet ATM payments get posted within one to two days. Online payments are posted in real-time.

How to Pay PSAHelpline For Your PSA Certificate

Over-the-Counter Payment Instructions

  1. Visit the nearest Bayad Center, BDO, Metrobank, or PNB branch.
  2. Fill out a deposit/payment slip with the following details:
    – Company/Biller name: PSAHELPLINE.PH (for BDO and PNB payments) / NSOHelpline Plus (for Bayad Center and Metrobank payments)
    – Reference/Account number: Your 10-digit reference number from PSAHelpline
    – Account name/Payor’s name: Name of the requesting party
  3. Submit the accomplished deposit/payment slip to the teller or cashier along with your payment.
  4. Get your validated deposit/payment slip.

ECPay 7-Eleven Payment Instructions

  1. Visit the nearest 7-Eleven store.
  2. On the CLiQQ touchscreen machine, tap “Bills Payment.”
  3. Type “NSO” on the search bar. Tap NSOHelpline.com.
  4. Fill out the required details and tap the Next button.
  5. Get the payment slip from the machine.
  6. Approach the cashier, present the slip, and pay the PSA online service fee.

BancNet ATM Payment Instructions

  1. Using any BancNet ATM, select “Payment Option” > “NSOHelpline Plus.”
  2. Type your reference number.
  3. Input the amount to pay.
  4. Confirm payment.
  5. Get your transaction receipt.

Credit Card Payment Instructions

  1. On the top portion of the PSA Helpline homepage, click the Pay Online tab.
  2. Click the Credit Card tab > Pay via Credit Card button.
  3. Enter your credit card details. When you’re done, click the Proceed button.

GCash Payment Instructions

  1. On the top portion of the PSA Helpline homepage, click the Pay Online tab.
  2. Click the GCash tab.
  3. Enter your mobile number that’s registered with GCash.
  4. Click the Pay button.

How Many Days Does PSA Helpline Take to Deliver Documents?

PSA Online Services Philippines - PSA Certificate Delivery

Instagram photo by @chonniedavid

PSAHelpline delivers PSA-authenticated certificates anywhere in the Philippines within two to seven working days after payment.

How to Check the Status of Your Request via PSA Helpline

  1. Click the Check Status tab.
  2. Enter your order reference number.
  3. Click Submit.

Final Thoughts

The convenience of PSA online services is worth the higher price tag if you’re willing to wait several days for your PSA certificates. No need to take an absence from work and spend an entire day to get your needed documents.

But if you’re pressed for time or trying to save money on fees, applying in person at a PSA Serbilis Center is the more practical option. You can get your PSA certificate within the day or the next working day. Fees are also lower at PHP 155 for birth, marriage, and death certificates and PHP 210 for CENOMAR.

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